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Refund & Cancellation Policy

Last updated 7 September 2026

General rule: no refund for a completed billing cycle

A subscription charge pays for that month's access to the service. Once a monthly charge has gone through successfully, it is not refunded - including if you cancel partway through the month. Your access continues until the end of the period you already paid for; you simply won't be charged again after that, once cancelled.

When you DO get a refund

• Duplicate / double charge. If you were charged twice for the same billing cycle due to a processing error, the duplicate charge is refunded in full.
• Payment taken but service not activated. If a payment was deducted from your account but your subscription failed to activate because of an error on our side, we will either fix the activation immediately or refund the charge in full - your choice.

How to request one

Contact us at Teamnevorai@gmail.com within 7 days of the charge, with the payment reference or the date/amount of the charge. We will confirm within 2 business days whether it qualifies under the cases above.

How refunds are paid

Approved refunds are issued to the original payment method via Razorpay, and typically appear within 5-7 business days, depending on your bank or card issuer.

Cancelling your subscription

You can cancel anytime by contacting us - see Contact Us. Cancelling stops future monthly charges; it does not itself trigger a refund of the current cycle, per the general rule above.